Southpac Certifications

1 month ago

Improving Customer Satisfaction:

Tip.

Define the Real Requirements: for each business process, define what is really needed (specific outputs and targets) to hit the objective of the process. Focus on what it will take to drive high customer satisfaction and build this into your process. This includes minimising the number of steps required to get the targeted process successfully completed.

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Southpac Certifications

2 months ago

A well run, effective quality management system (QMS) is invaluable for any organisation that wants to enhance its level of efficiency and customer satisfaction.

Customers want products and services with characteristics that satisfy their specific needs and expectations. These needs and expectations are commonly expressed in some form of specification or requirement. These requirements may be specified contractually by the customer or may be determined by the organisation itself. In either case, the customer ultimately decides whether the product or service is acceptable or not. Customer needs and expectations are changing due to competitive pressures, technical advances new legislation. Consequently, organisations are driven to continually improve their product, services and processes.

-Reach out to me to see what Southpac Certifications can do to help your organisation move to the next level.

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