Welcome to Certification Differently
Are you tired of the same old audits, following the same old checklist coming up with the same old conclusions? I don’t know about you but we are fairly over the tick and flick approach, doing the bare minimum to put certificates on the wall. Quite frankly I think most organisations are getting tired of paying over the odds for those ticks.
At Southpac Certifications, we believe in doing things differently. It’s for that reason that we take a new approach to certification. When your organisation is audited by Southpac Certifications, you will be assigned Lead Auditors, dedicated to Assurance, dedicated to Improvement. They will work with your personnel as a team to provide assurance that your systems are not just compliant, but actually implemented and working for the associated stakeholders.
We want to see you be successful. We want you to see that effective management systems are a key enabler of that success and working with the right certification body can drive material improvements in performance and system resilience and reliability.
Welcome to Certification Differently…
Unfortunately, many organisations implement a Quality Management System (QMS) merely to gain ISO 9001 registration. As a result they do not gain any of the real benefits of an effective QMS. They merely address the requirements as a set of additional hurdles for their organisation. This type of system frequently becomes a bureaucracy, which generates piles of paperwork with little to contribute to the organisation. In the long term, this type of system may well develop into a liability. You will gain infinitely more if you build the requirements of ISO 9001 into the very fabric of your organisation, to help define and control key processes.
Jump if you must, but don't put hurdles in where you don't need them.
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To maximize the benefits from a Quality Management System (QMS), some businesses want to obtain external recognition for their efforts. Your QMS should therefore be designed to requirements of ISO 9001. However, it must do more than just meet the requirements.
Its principal objective is to ensure that you understand your customers and their requirements, and that you consistently meet those requirements at minimum cost. The aim of an effective QMS is the same as that of a successful business. Implementing an effective QMS can make an important contribution to profitability and success.
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Successful organisations understand their marketplace and their customers. They thrive because they are able to provide products or services, which solve their customers' needs at a profit. Other organisations, such as the National Health Service, are successful when they supply the maximum level of service for a given fixed cost. A successful organisation must be organised so it can identify and meet the needs of its customers at a minimum cost. A successful organisation is therefore an efficient organisation in which every process is directed towards meeting the requirements of its customers first time every time. This is exactly what an effective Quality Management System seeks to do.
The market is even more beautiful when you understand it.
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The benefits, which can accrue from implementing a successful Quality Management System, are enormous:
-Improved customer satisfaction
-Reduction of errors and waste
-Reduced operating cost
-Increased motivation and commitment from employees
-Increased profitability and competitiveness
Indeed, the very survival of the company may be at stake. If you are unable to sort out your business, then your competitors may do it for you.
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Quality Costs - A Driving Force.
Organisations try to prevent the supply of defective products or services by operating extensive appraisal activities. Here, the output from every process is checked. This can mean products or services are checked at many stages during their journey through the organisation. This appraisal activity, and its associated cost, is only necessary because the system produces so many errors. These have to be found and corrected. If only one could identify the causes of failure and eliminate them by introducing prevention activities, one could slash the costs of the appraisal activity.
If you sell ice cream, keep it simple. Make sure you give your customer a fresh, cold, creamy cone, that leaves a good taste, and wanting more.
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Congratulations to TJM Group on achieving their triple certifications, Quality 9001, Safety 4801, Environment 14001. A new door is opening to greater opportunities..
www.tjms.com.au/
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Quality.
Customers demand that your products and services conform to their requirements first time every time.
Therefore quality can be defined as achieving _____?______ to the requirements of the customer.
By adopting this definition of quality you can then measure, assess, and continually improve the performance of the business. And get the thumbs up!
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